Ethical UX: What 96 Designers Taught Us About Harm

Atlantic Ballroom 3

As UX designers navigating the fast-paced tech landscape, we often grapple with the challenge of being human-centered in a system inhospitable to ethics and often overlook potential harmful consequences of our work. We must shift towards ethically-centered practices, but it can be difficult to understand what exactly it means to “design ethically.” This interactive talk explores design ethics, categories of harm, and insights from a survey of 96 US-based UX and product designers working on customer-facing digital products. It sheds light on their attitudes, behaviors, challenges, and needs regarding harm considerations in their daily work. The aim is to foster a shared language of the importance of identifying potential sources of harm within a design, and participants will walk away with templates and actionable steps to bring this back to their teams.